FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
At JUN'S, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
Orders are processed within 1–3 business days.
Delivery usually takes:
- 5–10 business days for international shipping
- 2–5 business days for local deliveries (depending on location)
You’ll receive a tracking number by email once your order is shipped so you can follow your package every step of the way.
Have further questions? Contact us
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Can you tell me more about your shipping process?
At JUN’S, every order is handled with care from the moment it’s placed. Once your purchase is confirmed, our team carefully prepares and inspects each item to ensure it meets our quality standards before shipping.
- Processing Time: 1–3 business days.
- Shipping Time: 5–10 business days internationally, 2–5 business days locally (depending on your location).
- Tracking: You’ll receive an email with your tracking number once your order has been dispatched so you can follow your package in real time.
- Packaging: Every JUN’S piece is securely and beautifully packed to arrive in perfect condition.
Our goal is to make sure your order reaches you quickly, safely, and elegantly — just like the JUN’S experience should be.
Have further questions? Contact us
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Products Information
Where can I find information on sustainability?
You can learn more about our sustainability values and practices on our “About JUN’S” or “Our Values” page.
At JUN’S, we believe in responsible fashion — creating timeless pieces that celebrate beauty while respecting people and the planet.
We focus on quality materials, ethical production, and designs made to last beyond seasons, not trends.
Are the dresses true to size?
Yes, JUN’S designs are true to size, but we always recommend checking the size chart on each product page for precise measurements to ensure the perfect fit.
Where are your products made?
Our pieces are crafted from premium, comfortable fabrics like satin, polyester blends, and soft cotton — chosen for their quality, durability, and elegant finish. Each material is selected to complement the dress’s design and season.
What is special about JUN’S African-inspired names?
Every dress name has a meaning drawn from African heritage, symbolizing strength, grace, and purpose — from Nia (purpose) to Imara (strength). Each piece carries its own story and soul.
How should I care for my JUN’S dress?
To preserve your dress’s quality, we recommend gentle hand washing or dry cleaning, depending on the fabric. Always refer to the care label for the best results.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, JUN'S!"
Sofia R. Alberta, Canada.
